Service
Email, DNS and domain problems, sorted.
Emails landing in spam. A website that vanished after "someone changed something". A domain name stuck in an old web person's account. These are small jobs that cause big headaches, and they usually sit with nobody.
You don't need to be one of my website clients. I'll help whoever built your site.
The problems I get asked about most.
If yours is on this list, I can almost certainly help. If it isn't, ask anyway: I'll tell you straight if it's not something I do.
My emails are going to spam
Your domain is missing the records that prove your email really comes from you (SPF, DKIM and DMARC). I add them, check they work, and explain what they do in plain English.
Something changed and now it's broken
A DNS change, a new host or a "quick tweak" and suddenly the website is down or email has stopped. I read what's there, find the line that's wrong and put it right.
Moving a domain name
Transferring a domain to a new company, or into an account in your own name, without your website or email dropping out on the way.
My web person has disappeared
The site is down, nobody answers, and you're not sure who holds what. I find out where your domain, website and email actually live, and get control back to you.
Locked out of an account
The login for your domain or website was on an email address that no longer works. I help you prove it's yours and get back in, through the provider's own recovery steps.
Setting up business email
Proper addresses on your own domain instead of a free webmail account, set up so they arrive in inboxes rather than junk folders.
Stuck with a website builder that won't do what you need? There's a page for that: when your website builder isn't working.
A few recent ones.
Real jobs from the last few weeks, with the names left out.
Email in spam
A designer's emails kept landing in customers' junk folders. The domains were missing the records that vouch for them, so I added them one domain at a time, checking each from the outside.
Left high and dry
A business owner's two websites went dark after a previous web person changed things and stopped answering. I took over both domains' settings and recreated every record, so her email kept working the whole way through while the sites are rebuilt.
Two addresses, one site
A local organisation owned both the .co.uk and the .com, but the .com showed a blank page. Now it forwards to the real site, and their email on it carries on as before.
How it works.
Step one
Tell me what's wrong
Your domain name and what you're seeing is enough to start. A screenshot of any error helps.
Step two
I look from the outside
A lot can be read without any logins: where your domain points, where your email goes, which records are missing.
Step three
You give me access
Usually by adding me to your account rather than sharing a password. How to give me access.
Step four
Fixed and explained
I back up your settings before changing anything, fix it, check it from the outside again, and tell you what I did.
Everything is done remotely. I don't do home visits or office call-outs.
What it costs.
Quick fixes
If it's a few minutes' work, like one missing record, there's often no charge at all. If my help saved your day, a review or a cuppa is always welcome.
Charities
A special rate for registered charities and community groups, and I do some charity work free where I can. Just ask.
Bigger jobs
Domain moves, untangling a vanished web person's setup or setting up email for a team: I tell you the price before I start, and nothing happens until you've agreed it.
What I don't do.
Better you hear it now than after a wasted phone call.
- Computer, laptop or phone repairs
- Printers, Wi-Fi and office networks
- Home visits or call-outs
- Fixing WordPress sites (I can move you off WordPress instead)
Questions people ask.
Do I have to be one of your website clients?
No. Most of these jobs are for people whose website was built by someone else, or who have no website at all and just need their email working properly.
Why are my emails going to spam?
Usually because your domain is missing one or more of three records, called SPF, DKIM and DMARC. Together they tell other mail systems that an email claiming to be from you really is. Without them, a lot of your email gets treated as suspicious. Adding them is quick once someone has access to your domain settings and your email account.
Will my email or website go down while you move my domain?
Not if it's planned properly. I copy every setting across before anything switches, and I back up the old settings first so they can be put back. Done that way, nobody notices the move.
Do you need my passwords?
Usually not. Most domain and email companies let you add me as a user or collaborator, which you can remove afterwards. Never send a password by email.
Can you help if my old web person has the logins?
Often, yes. If the domain was registered in your name, it's yours even if it sits in their account, and every provider has a way to move it to you. It can take a little patience, but it can be done.
How quickly can you help?
Small fixes are usually same day or next day. Changes to domain settings can take a few hours to reach everyone, so I'll tell you when to expect them to settle.
Tell me what's broken.
Your domain name and a line about the problem is enough to start.